I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?
Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate a refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment chosen by you. The expected timelines are as below:
Net Banking 5-7 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
The status on the tracking website shows delivery was attempted but I was not there to receive. Is it possible to get the delivery now?
The courier companies usually make more than one attempt to deliver your order. In case you do not receive your order, please get in touch with us.
HPM (Himalayan Power Machine Mfg. Co.) is happy to serve customers and fulfil their requirements. If customer receives any product which fulfils the below mentioned criterion, customer is eligible for return / exchange:
Product is used/altered/Defective product.
Physical / in-transit damage to the product.
Branded product received seal opened.
Empty packet/some items or accessories are missing.
Significant difference found in HPM (Himalayan Power Machine Mfg. Co.) website as comparison to product.
Customer is not eligible for return/exchange if
Its “No longer needed”.
Customer tried to handle the industrial product and was unable to use it which promoted any tear/damage.
Made to Product(on demand) will not be returned.
Guidelines for Return/Exchange:
For Products purchased on HPM (Himalayan Power Machine Mfg. Co.), in the event the customer has any concern with the Product, the customer shall inform HPM (Himalayan Power Machine Mfg. Co.) Customer care within 48 Hours of product delivery.
Customer must share video with the Customer care team while opening the package in case of Empty Package/Quantity issue.
If a customer is sharing photographs of a product it must be a four angle photograph (Videography will be highly appreciated).
In case of Industrial goods, return will be accepted only in case of wrong, defective, damaged product.
In Case of Faulty electronics product, customer need to contact HPM (Himalayan Power machine Mfg.Co.) centre for repair/ replacement.
The product's seal must remain intact, and there should be no damage to the product. If any issues are identified with the product, the product cannot be returned & the refund amount will not be provided. Additionally, the refund will be subject to a deduction of the delivery amount.
All products must be in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.
HPM (Himalayan Power Machine Mfg. Co.) shall endeavour to process the customer refund within 7 (Seven) working days from the date of request made to the Customer Care team.
Return/Replacement request will be verified by HPM (Himalayan Power Machine Mfg. Co.). Customer have to submit the proof of issue.
Return or replacement is only applicable if the Brand issues a DOA certificate or if the part is unavailable for repair/replacement. Otherwise, it may not be applicable.
Note: HPM (Himalayan Power Machine Mfg. Co.) is always happy to help customers if customer fails to understand the working of product, Customer can contact. HPM (Himalayan Power Machine Mfg. Co.) customer care team either through email / phone. If a customer received a defective product after 1st time exchange, HPM (Himalayan Power Machine Mfg. Co.)
Refund Policy
1:- Applicable delivery charges will be deducted from the amount refunded on any returns.
2:- Return/Replacement request will be verified by HPM (Himalayan Power Machine Mfg. Co.). Customer have to submit the proof of issue.
3:- Please note that brand assistance for devices and other issues is subject to brand warranty guidelines and service policies. Kindly contact the nearest authorized service center for further details.
4:- For products without a warranty, customers need to contact the HPM (Himalayan Power Machine Mfg. Co.) for warranty services, which may or may not be chargeable. The refunds in accordance with the above guidelines shall be as per the following:
In case of pre-paid order, the refund will be processed through payment gateway or any other online banking / electronic funds transfer system approved by Reserve Bank India and will reflect in the same account of customer buying the Product from where customer has paid the transaction amount.
For cash on delivery transactions, refunds, if any, will be made via demand draft/NEFT/Cheque etc. in favour of the customer buying the Products, as per the details provided by the customer.
The customer buying the Products will not be charged for the pickup, and no other deductions shall be made on refunds confirmed to the customer buying the Product.
Refunds / Returns shall NOT be allowed in the following cases:
Return request is made outside the specified time frame of 48 (Forty-Eight) hours as specified above.
In cases where price tags, labels, original packing, freebies and accessories, boxes are missing.
If the Product is damaged by the customer, in any manner as may be determined by HPM (Himalayan Power Machine Mfg. Co.) at its sole discretion.
If Product has been used by the customer.
If Product sold as combo/sets cannot be returned as an individual Product.
I've still not received the refund to my bank account. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with financial organisations for the same.
Sometimes financial organisations take a longer time to process the refund request. However, if the refund hasn't happened by the date we promised, you can contact us. We will gladly help you.
When are Refunds provided?
We work to provide the most hassle-free online shopping experience. You are covered and your money safe. We initiate the refund process as soon as we receive the details
Damaged products are returned to our warehouse and have been quality checked.
I paid the amount upfront while purchasing a product from HPM (Himalayan Power Machine Mfg. Co.), how do I get the refund?
Your payment is secured. In case of prepaid orders (paid through credit card/debit card/net banking), the amount is refunded in the same account as you had made payment from within 7-10 working days
How would I get the refund?
We will initiate a NEFT bank transfer to your bank account. HPM (Himalayan Power Machine Mfg. Co.) will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from HPM (Himalayan Power Machine Mfg. Co.) customer support team asking for.
Bank Name
Account Number
Account Holder’s name
IFSC code
Location of the Bank
We initiate the refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for a NEFT refund if I paid through Credit Card/Debit Card/Net banking?
No, in case you paid via credit card/debit card/net banking, the amount will be refunded in the same account as you had made payment from.
How long will it take to refund?
It takes 7-10 working days for the money to be credited to your account.
What are the modes of payment for purchasing on HPM (Himalayan Power Machine Mfg. Co.).com? What payment methods do you accept?
We accept the following modes of payment:
Debit/Credit Cards/Net banking of all major banks
Cash On Delivery (COD)
NEFT/RTGS
Customer Support Number :- +91 8630-355-606